Return and refund policy

30-DAY RETURN POLICY:

If 30 days have passed since your purchase, we cannot exchange or provide a refund.
To be eligible for a return, your jewelry must be unused and in the same condition as you received it. It should also be in the original packaging.
To process your return, we require a receipt.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.

DELAYED OR MISSING REFUNDS

If you haven’t received a refund yet, please check your bank account again
Next, contact your credit card company as it may take some time before your refund is officially posted.
Then, contact your bank. There is often a processing time before a refund is credited.
If you have done all of the above and still haven’t received your refund, please contact us at webmail@byvaga.se.

SALE ITEMS

Only regular-priced items are eligible for refunds. Sale items cannot be refunded.

EXCHANGES

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please send us an email at webmail@byvaga.se and send your item to: by VÅGA Sweden, Långgatan 16, 77632 Hedemora, Sweden

SHIPPING & RETURNS

To return your product, you should mail your product to: by VÅGA Sweden, Långgatan 16, 77632 Hedemora, Sweden
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning expensive items, you may consider using a trackable shipping service or purchasing shipping insurance.
We cannot guarantee that we will receive your returned item.

QUESTIONS

If you have any questions, please contact us at webmail@byvaga.se for inquiries related to refunds and returns.